3-32. TOWARD SOLVING COMPUTER PROBLEMS
a. Better Management of Technology and People. For the most part, the
problems cited are not technical in nature. Rather, they involve the unenlightened use
of technology. Even computer downtime, a seemingly technical problem, can be
attributed, in part, to a failure on the part of management to control the system, i.e.,
manage the people and technology. Probably the single most important factor in
success of computerization is the attitude and support of top management. Managers
have to gain a better understanding of what a computer is and what it can do, and
institute policies accordingly.
b. Gaining User Acceptance. Good training programs and ongoing support of
employee efforts, incentives for computer literacy, can help in overcoming user
resistance. An organizational culture that embraces computerization from top
management down is also important.
c. Storage of Data. This is an organizational responsibility requiring
cooperation at an individual level. Since there is often no hard copy for the data that is
stored on computer, the individual user must be trained to create backup. A tongue-in-
cheek rule of thumb that should be taken seriously cites the three rules of data files as:
BACKUP, BACKUP, and BACKUP. Backup should be done on a daily basis, and the
backup copy should not be stored in the same place as the original.
d. Security. The onus is on management to institute a broad range of policies
that ensures computer security. Specific measures are beyond the scope of this
course. They should include mechanisms for ensuring the consistency and accuracy of
data, provide for a formalized surveillance system, establish authorization levels, and
assign security responsibilities. At an individual user level, employees should be aware
that data and hardware must be protected from individuals who rightfully do not have
access. Personnel should be educated on the use of computers and the rights of
access to information.