While working in the outpatient pharmacy you are approached by a man who says
his wife is taking several medications from your pharmacy. He says he wants you
to provide him with a list of medications his wife is taking. What should you do?
a. Provide him with the list of medications as requested (after he has shown you
his identification (ID) card).
b. Tell him the pharmacy does not keep that type of information on file.
Telephone the military police so they can verify the identify of the man.
d. Tell the man that you cannot give him the information--he will have to talk to
While working at the outpatient pharmacy window, you are approached by a
patient to whom you dispensed a particular medication four days ago. He asks:
"I've been taking this medication for four days and I don't feel any better. Do you
think the doctor gave me the right drug?" How should you respond?
a. "I know that doctor, and he always prescribes what the patient needs."
b. "Double the amount of drug you are taking. Maybe the drug will start to do
what it's supposed to do."
"Sometimes you must take the medication for a week or more before you get
the desired effect. If you have any questions you should check with your
d. "I'm not a doctor. Don't ask me what you need to do."
Someone has approached you about obtaining the name and telephone number of
a particular patient who has just had a prescription filled at your pharmacy. What
should you do?
a. Give the person the name and telephone number.
b. Do not give the person the name and telephone number and inform your
supervisor of the request.
Give the person the name and telephone number and tell your supervisor of
d. Tell the person to check with the patient's physician.
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