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Integrated Publishing
Army Medical
- Quality of Care: Patient Relations
- Development
- Table of Contents
- Introduction
- Lesson Assignment
- Lesson 1: Loss and Change.
- Experiencing Illness and Hospitalization-cont.
- Section II. Stages of Illness
- Acceptance
- Section III. Bedside Manner
- Developing a Therapeutic Bedside Manner
- Developing a Therapeutic Bedside Manner-cont.
- Section IV. The Angry Patient
- Dealing with an Angry Patient
- Section V. Family Members
- Degree of Concern
- First Visits to Hospitalized Family Members
- Exercises, Lesson 1
- Exercises, Lesson 1-cont.
- Exercises, Lesson 1-cont.
- Exercises, Lesson 1-cont.
- Solutions to Exercises, Lesson 1
- Solutions to Exercises, Lesson 1-cont.
- Lesson Assignment
- Lesson 2: Communication.
- Are You Listening
- Active Listening
- Active Listening-cont.
- Active Listening-cont.
- Section III. Nonverbal Communication
- Action Speaks Louder Than Words-cont.
- Inconsistencies Between Verbal and Nonverbal Messages
- Misinterpretations of Nonverbal Messages
- Section IV. Interviewing Techniques
- Conducting a Successful Interview-cont.
- Conducting a Successful Interview-cont.
- Exercises, Lesson 2
- Exercises, Lesson 2-cont.
- Exercises, Lesson 2-cont.
- Solutions to Exercises, Lesson 2
- Lesson Assignment
- Lesson 3: Patients' Rights.
- Patients' Rights-cont.
- Regulations and Local Policy
- Closing
- Exercises, Lesson 3
- Solutions to Exercises, Lesson 3
- Comment Sheet
Quality of Care: Patient Relations
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