Quantcast Dealing with an Angry Patient - Quality of Care Patient Relations

Share on Google+Share on FacebookShare on LinkedInShare on TwitterShare on DiggShare on Stumble Upon
Custom Search
 
  
 
1-12. SYMPTOMS OF ANGER
Anger can take many different forms. One patient may express his anger by
becoming aggressive or abusive. Another may turn his anger inward and become
lethargic and indifferent. Still another may act childish or complain and criticize
everything and everyone around him.
1-13. DEALING WITH AN ANGRY PATIENT
In spite of the best "bedside manner," there is sometimes little you can do to
prevent anger. For many people, it is a natural response to illness. In these situations,
consider the following things to aid you in dealing appropriately with an angry patient or
family member. Keep in mind that you cannot expect everything to work every time.
Just use good judgment before responding. You can usually sense to what extent the
patient wants your involvement.
a. When you encounter an angry patient, you should not take it personally.
Remember that anger is a common response to anxiety, fear, or frustration. This may
keep you from becoming angry yourself and passing it on--to that patient, other patients,
or other health care personnel. Remember--anger is contagious.
b. If there is a particular problem or misunderstanding, respond as early as
possible by providing information or advice that could clear things up.
c. Express genuine concern for the patient's feelings.
d. It is often helpful to acknowledge the patient's feelings. Otherwise, he may
feel the need to continue to display his anger until someone recognizes it. And if he
does, he may be too upset to hear anything you are telling him. Just a simple statement
such as, "I can see you're upset," or, "I know you're not very happy about this," should
be sufficient. Remember, the expression of concern is more important here than the
choice of words. (See "Nonverbal Communication," paragraphs 2-5 through 2-7.)
e. Before approaching the patient, you may feel the need to give him time "to
cool off." When you sense the time is right, sit down with him and listen patiently. He
may need to tell you why he is angry. Or he may need to talk in order to determine the
source of his anger.
f. You may avoid intensifying the anger by "softening" your statements using "I"
rather than "you." "I'd like for you to get some exercise, "generally receives a better
response than "You really need to exercise." "I'd rather you didn't do that," is easier to
swallow than "You shouldn't do that," or "Don't do that."
g. When appropriate, you may be able to suggest particular activities to help the
patient work out his anger.
MD0520
1-10



Medical News
PodMed: A Medical News Roundup From Johns Hopkins (with audio)
(MedPage Today) -- This week's topics include Ebola face-to-face, the...
medpagetoday.com
Ig Nobel Winners, Bad News Sandwich: That's Improbable!
(MedPage Today) -- A weekly report from our friends at...
medpagetoday.com
Grand Roundup: Top posts for the week of Sept. 14
The five most-read stories this week on Scope were: So...
scopeblog.stanford.edu
For Autistic Adults, Coverage Options Are Scarce
(MedPage Today) -- Once someone with autism turns 21, "they...
medpagetoday.com
Scientists discover an on/off switch for aging cells
(Medical Xpress)—Scientists at the Salk Institute have discovered an on-and-off...
medicalxpress.com
Ultrasound enhancement provides clarity to damaged tendons, ligaments
The potential was hidden in plain sight, pretty much since...
medicalxpress.com
Sierra Leone faces criticism over Ebola shutdown
Sierra Leone began the second day of a 72-hour nationwide...
medicalxpress.com
New cancer drug target involving lipid chemical messengers
More than half of human cancers have abnormally upregulated chemical...
medicalxpress.com
New Regimens Boost Optimism for Pancreatic Ca (CME/CE)
SAN FRANCISCO (MedPage Today) -- Stereotactic ablative radiation allowed 40%...
medpagetoday.com
This Week: Ebola, Interns, and Low-T Tx
(MedPage Today) -- An exclusive piece on the rising costs...
medpagetoday.com
Twenty-four percent of middle-aged and older Americans meet muscle-strengthening guidelines
Past research has shown that strength training can benefit older...
scopeblog.stanford.edu
Twenty-four percent of middle-aged and older Americans meet muscle-strengthening guidelines
Past research has shown that strength training can benefit older...
scopeblog.stanford.edu
Vitamin K antagonist plus clopidogrel feasible for PCI
(HealthDay)—Vitamin K antagonists (VKA) combined with clopidogrel may be a...
medicalxpress.com
Electronic health records tied to shorter time in ER
(HealthDay)—Length of emergency room stay for trauma patients is shorter...
medicalxpress.com
Tight blood sugar control doesn't prevent strokes in diabetics
(HealthDay)—A six-year study of people with type 2 diabetes found...
medicalxpress.com
Friday Feedback: Docs Defend Fee-for-Service
(MedPage Today) -- Are American healthcare providers ready to let...
medpagetoday.com
Presence of peers ups health workers' hand hygiene
(HealthDay)—The presence of other health care workers improves hand hygiene...
medicalxpress.com
Surgical Training Can Be Fun and Games
(MedPage Today) -- Competition and prizes motivated surgical residents to...
medpagetoday.com
UN: Ebola 'Threat to Security'
(MedPage Today) -- The West Africa Ebola epidemic is a...
medpagetoday.com
Study explores docs' roles in end-of-life hospitalizations
(HealthDay)—Family physicians have several distinct roles in preventing and guiding...
medicalxpress.com
 


Privacy Statement - Copyright Information. - Contact Us

comments powered by Disqus

Integrated Publishing, Inc.
9438 US Hwy 19N #311 Port Richey, FL 34668

Phone For Parts Inquiries: (727) 755-3260
Google +