Quantcast Dealing with an Angry Patient - Quality of Care Patient Relations

Share on Google+Share on FacebookShare on LinkedInShare on TwitterShare on DiggShare on Stumble Upon
Custom Search
 
  
 
1-12. SYMPTOMS OF ANGER
Anger can take many different forms. One patient may express his anger by
becoming aggressive or abusive. Another may turn his anger inward and become
lethargic and indifferent. Still another may act childish or complain and criticize
everything and everyone around him.
1-13. DEALING WITH AN ANGRY PATIENT
In spite of the best "bedside manner," there is sometimes little you can do to
prevent anger. For many people, it is a natural response to illness. In these situations,
consider the following things to aid you in dealing appropriately with an angry patient or
family member. Keep in mind that you cannot expect everything to work every time.
Just use good judgment before responding. You can usually sense to what extent the
patient wants your involvement.
a. When you encounter an angry patient, you should not take it personally.
Remember that anger is a common response to anxiety, fear, or frustration. This may
keep you from becoming angry yourself and passing it on--to that patient, other patients,
or other health care personnel. Remember--anger is contagious.
b. If there is a particular problem or misunderstanding, respond as early as
possible by providing information or advice that could clear things up.
c. Express genuine concern for the patient's feelings.
d. It is often helpful to acknowledge the patient's feelings. Otherwise, he may
feel the need to continue to display his anger until someone recognizes it. And if he
does, he may be too upset to hear anything you are telling him. Just a simple statement
such as, "I can see you're upset," or, "I know you're not very happy about this," should
be sufficient. Remember, the expression of concern is more important here than the
choice of words. (See "Nonverbal Communication," paragraphs 2-5 through 2-7.)
e. Before approaching the patient, you may feel the need to give him time "to
cool off." When you sense the time is right, sit down with him and listen patiently. He
may need to tell you why he is angry. Or he may need to talk in order to determine the
source of his anger.
f. You may avoid intensifying the anger by "softening" your statements using "I"
rather than "you." "I'd like for you to get some exercise, "generally receives a better
response than "You really need to exercise." "I'd rather you didn't do that," is easier to
swallow than "You shouldn't do that," or "Don't do that."
g. When appropriate, you may be able to suggest particular activities to help the
patient work out his anger.
MD0520
1-10



Medical News
New technique could benefit Alzheimer's diagnosis
Swinburne researchers have developed a technique to create a highly...
medicalxpress.com
Sweden discovers suspected case of Ebola, official reports
A suspected case of the Ebola virus has been discovered...
medicalxpress.com
Novartis Japan admits concealing drug side effects
The Japanese unit of Swiss pharma giant Novartis has admitted...
medicalxpress.com
19 new dengue cases in Japan, linked to Tokyo park
Japan is urging local authorities to be on the lookout...
medicalxpress.com
Sugar substance 'kills' good HDL cholesterol, new study finds
Scientists at the University of Warwick have discovered that 'good'...
medicalxpress.com
Doctor revalidation needs to address seven key issues for success, claims report
New research launched today, September 1, 2014, has concluded that...
medicalxpress.com
US judge blocks enforcement of new abortion law
A federal judge has temporarily blocked Louisiana from enforcing its...
medicalxpress.com
ESC: No Pre-PCI Boost from Brilinta in Ambulance (CME/CE)
BARCELONA (MedPage Today) -- Giving the antiplatelet drug ticagrelor (Brilinta)...
medpagetoday.com
ESC: Ultrathin Stent Proves Mettle in Post-PCI Patients (CME/CE)
BARCELONA (MedPage Today) -- An ultrathin biodegradable sirolimus-eluting stent (Orsiro)...
medpagetoday.com
New tuberculosis blood test in children is reliable and highly specific
A new blood test provides a fast and accurate tool...
medicalxpress.com
Invisible blood in urine may indicate bladder cancer
New research which finds that invisible blood in urine may...
medicalxpress.com
The Week Ahead: ESC, ICAAC, ERS, and FDA on Sunscreen
(MedPage Today) -- It's a big week for meetings: MedPage...
medpagetoday.com
Colombian president: No link of vaccine to illness
Colombia's president is dismissing suggestions that a vaccine against cervical...
medicalxpress.com
Health workers death toll mounts in W.Africa as Ebola spreads
Nigeria on Sunday confirmed a fresh case of Ebola in...
medicalxpress.com
Estrogen May Be Key to Anti-Binge Tx (CME/CE)
(MedPage Today) -- Researchers have identified a receptor that mediates...
medpagetoday.com
Gene clues to glaucoma risk
Scientists on Sunday said they had identified six genetic variants...
medicalxpress.com
Memory in silent neurons
According to a generally-accepted model of synaptic plasticity, a neuron...
medicalxpress.com
Memory and Alzheimer's: Towards a better comprehension of the dynamic mechanisms
A study just published in the prestigious Nature Neuroscience journal...
medicalxpress.com
A new way to diagnose malaria, using magnetic fields
Over the past several decades, malaria diagnosis has changed very...
medicalxpress.com
ESC: Evidence Mounts for Injection to Lower LDL-C (CME/CE)
BARCELONA (MedPage Today) -- Four studies testing the injectable novel...
medpagetoday.com
 


Privacy Statement - Copyright Information. - Contact Us

comments powered by Disqus

Integrated Publishing, Inc.
9438 US Hwy 19N #311 Port Richey, FL 34668

Phone For Parts Inquiries: (727) 755-3260
Google +