The major purpose of communication is to send, receive, interpret, and
______________ appropriately and clearly to a message, an
___________________ of information.
The means of transmitting an idea is called the __________________
The response to a message is called _____________
Rapport is the harmonious feeling experienced by two people who hold one
another in mutual respect, acceptance, and _________________
If you must ask a patient a personal or embarrassing question, explain _______
and keep it short and matter-of-fact.
When speaking to a patient, is it best to sit or stand? ___________________
If you have three questions to ask your patient, is it better to ask all three of the
questions and then let him answer or to ask him one question at a time?
If you use the technique of reflection during an interview, you might reflect on what
the patient has actually said or on what you think the patient is _______________.
An occasional brief response during an interview, such as a nod of the head or
saying "I see" is called_________________________.
If you find that your needs conflict with those of your patient's, what should you
When you enter the room of a patient who is blind, what is the first thing you
should do? _____________________________________________________.
Before touching a patient who is blind, be sure to ______________________