Quality of Care: Patient RelationsLesson 1: Loss and Change. - Quality of Care Patient RelationsExperiencing Illness and Hospitalization-cont. - Quality of Care Patient RelationsSection II. Stages of Illness - Quality of Care Patient RelationsAcceptance - Quality of Care Patient RelationsSection III. Bedside Manner - Quality of Care Patient RelationsDeveloping a Therapeutic Bedside Manner - Quality of Care Patient RelationsDeveloping a Therapeutic Bedside Manner-cont. - Quality of Care Patient RelationsSection IV. The Angry Patient - Quality of Care Patient RelationsDealing with an Angry Patient - Quality of Care Patient RelationsSection V. Family Members - Quality of Care Patient RelationsDegree of Concern - Quality of Care Patient RelationsFirst Visits to Hospitalized Family Members - Quality of Care Patient RelationsExercises, Lesson 1 - Quality of Care Patient RelationsExercises, Lesson 1-cont. - Quality of Care Patient Relations - md05200019Exercises, Lesson 1-cont. - Quality of Care Patient Relations - md05200020Exercises, Lesson 1-cont. - Quality of Care Patient Relations - md05200021Solutions to Exercises, Lesson 1 - Quality of Care Patient RelationsSolutions to Exercises, Lesson 1-cont. - Quality of Care Patient RelationsLesson Assignment - Quality of Care Patient Relations - md05200024Lesson 2: Communication. - Quality of Care Patient RelationsAre You Listening - Quality of Care Patient RelationsActive Listening - Quality of Care Patient RelationsActive Listening-cont. - Quality of Care Patient Relations - md05200028Active Listening-cont. - Quality of Care Patient Relations - md05200029Section III. Nonverbal Communication - Quality of Care Patient RelationsAction Speaks Louder Than Words-cont. - Quality of Care Patient RelationsInconsistencies Between Verbal and Nonverbal Messages - Quality of Care Patient RelationsMisinterpretations of Nonverbal Messages - Quality of Care Patient RelationsSection IV. Interviewing Techniques - Quality of Care Patient RelationsConducting a Successful Interview-cont. - Quality of Care Patient Relations - md05200035Conducting a Successful Interview-cont. - Quality of Care Patient Relations - md05200036Exercises, Lesson 2 - Quality of Care Patient RelationsExercises, Lesson 2-cont. - Quality of Care Patient Relations - md05200038Exercises, Lesson 2-cont. - Quality of Care Patient Relations - md05200039Solutions to Exercises, Lesson 2 - Quality of Care Patient RelationsLesson Assignment - Quality of Care Patient Relations - md05200041Lesson 3: Patients' Rights. - Quality of Care Patient RelationsPatients' Rights-cont. - Quality of Care Patient RelationsRegulations and Local Policy - Quality of Care Patient RelationsClosing - Quality of Care Patient RelationsExercises, Lesson 3 - Quality of Care Patient RelationsSolutions to Exercises, Lesson 3 - Quality of Care Patient Relations