d. Call the person by name, but never just the last name. Use the appropriate
rank or customary title whenever possible (Colonel Johnson, Mr. Jones, Ms. Smith}.
e. Show respect and genuine concern.
f. Establish trust by being honest, reliable, and considerate.
g. Avoid speaking to the patient from the doorway. A few minutes spent sitting
at the patient's bedside is generally perceived by the patient to be much longer than the
same amount of time spent standing in the doorway.
h. Explain procedures and directions in a calm and clear manner. If the patient
is nervous or preoccupied, it may be necessary to repeat them. Before tests and
treatments begin, the patient should be told by an authorized individual why the tests
and treatments have been ordered and what to expect. If medication has been
prescribed, the patient should be informed of its purpose and instructions regarding its
i. If authorized, be generous with information about the patient's illness,
especially if he is asking questions. If he understands what his problem is, the chances
of his becoming more involved with his own treatment are greater. If you are not
authorized to give out the information requested, find someone who is.
Encourage the patient to express his feelings, needs, and desires.
k. Provide the patient with as much privacy as possible. Always remember to
close the door or curtain during examinations and keep the patient covered whenever