(2) Work area. The environmental factors which will influence the attitude of the
patient are neatness of the work area, efficiency of the personnel, and privacy afforded to
the patient as personal data is collected. The waiting area should also be neat,
comfortable, and cheerful.
(3) Patient interview. The admission clerk will interview the patient to obtain
necessary information for completing required admission forms. In conducting this
interview, the admission clerk should be tactful, courteous, professional, and
understanding. Military patients, both active and retired, should be addressed by rank;
civilians by Mrs., Miss, Ms., etc.
(1) The AAD office may act as an information center for patient questions; offer
as much assistance as possible but DO NOT release private medical information.
(2) Always refer the patient to the physician for medical information or
professional opinion. This type of information must NOT be discussed by office personnel.
1-7. ADMISSION AND DISPOSITION (AAD) FORMS AND PROCEDURES
a. Introduction. Local policies dictate the exact procedures used to establish the
need for admission to a hospital. Some hospitals use a partially completed DA Form
2985 (Admission and Coding Information); others use prepackaged packets for
admission; some note for admission in a health record or outpatient treatment record; or
for active duty military patients, a completed DD Form 689 (Individual Sick Slip); still others
use a local authorization form. Whatever the notification system, the admission clerk
processes the patient's admission in about the same sequence and with the same
procedures and forms. When a patient enters the AAD office, the notification document is
presented to the admitting clerk. The admitting clerk will then ask to see the patient's
identification card and will check the identification card for eligibility. A DEERS check is
b. Need for Admission Documents.
(1) DD Form 689 (Individual Sick Slip) (see figure 1-1). The unit commander for
active duty personnel schedules sick call and refers individual service members to the
medical treatment facility providing primary health care for the unit. DD Form 689
(Individual Sick Slip) is used as an informal memorandum that provides a means of
exchanging information between the unit commander and the attending medical/dental
officer. Although "line of duty" is no longer entered on the form, the information provided by
the unit commander and the evaluation by the medical/dental officer provide a basis for
determination of line of duty. The form is normally initiated by the unit commander and
handcarried by the member, but it may be initiated by the attending medical/dental officer