"Normally I pride myself on being self-sufficient in my work and in my
(I'm embarrassed about feeling dependent and helpless like a child.)
d. Do not interrupt the patient in the middle of a thought.
e. Make an occasional brief response such as a nod or a short comment that
implies that you understand (for example, "I see," "Uh-huh," "Right").
f. Occasionally repeat (in your own words) what the patient said.
An example might be:
PATIENT: I didn't eat lunch or dinner today.
HEALTH CARE PROVIDER: You haven't had much of an appetite.
PATIENT: No. I keep thinking about all the things that must be piling
up at the office.
HEALTH CARE PROVIDER: I see.
(2) By giving the message back to the speaker (but in your own words), you
are letting him know that you are listening, comprehending, accepting, and interested. If
he feels you truly understand and accept his problem as being valid, he will be
encouraged to continue to "open up" to you and to listen to your advice. By accepting