EXERCISES, LESSON 2
INSTRUCTIONS: Answer the following exercises by marking the lettered response that
best answers the question or best completes the statement or by writing your answer in
the space provided.
After you have completed these exercises, turn to "Solutions to Exercises" at the
end of the lesson and check your answers.
Effective communication takes place only when the message transmitted is
Through your patient's direct contact with you, he must perceive your intentions of
support and your positive _____________________________.
Through your direct contact with your patient, you must accurately assess his
physical and emotional ___________________________________.
Most people fail to listen from time to time because they are "tired" of listening or
because of important things that are _______________________________them.
Being an active listener involves all of the following EXCEPT:
a. Concentrating on what is being said.
b. Thinking about the hidden meanings behind the words.
Avoiding asking questions about what was said.
d. Making an occasional brief response or comment.
To be an active listener, you must not __________________________the speaker
in the middle of a thought.,
To get an accurate interpretation of a patient's feelings, you must pay attention not
only to what he says but ________________________________he says it.