c. As you know, some people are more expressive than others. And some
nonverbal clues are easier to interpret than others. But, by remaining alert and
sensitive to the signals other people emit, you can improve your ability to interpret
feelings. (When unsure, you can often clarify your interpretations through verbal
means.) By observing your own nonverbal signs, you can become more aware of the
messages people are receiving from you. Whether "reading" someone else or "being
read," it is important to remember that nonverbal messages are clues to a person's
feelings, not facts.
The definition of the word "interview" varies depending on the setting, the nature
of the discussion, etc. As a health care provider, you may be requesting medical
information about a patient (from the patient himself or from his family members) or you
may be providing medical information to a patient and/or his family. In any case, for our
purposes in this subcourse, you can consider a conversation to be an interview if the
following conditions exist.
a. The discussion is of a professional nature.
b. You plan the conversation in advance.
c. You have a specific objective or purpose for the meeting.
d. Information is being exchanged.
CONDUCTING A SUCCESSFUL INTERVIEW
The success of the interview will be determined by a number of factors, some of
which are beyond your control. You cannot assume that the person/people you are
interviewing [interviewee(s)] will be receptive or cooperative. You cannot force them to
answer openly and in sufficient detail. But the following hints should assist you in
creating an atmosphere, which will encourage such attitudes.
a. Before the interview begins, obtain as much information as possible (and as
allowed) about the patient's history.
b. To the extent possible, determine the information needed before the meeting
begins. This should keep the interview moving smoothly and in the proper direction.
c. Find a comfortable and quiet place to conduct the interview.