8.
If you have any type of contact with a patient or his family, you:
a. Should limit the amount of time taken to an absolute minimum.
b. Should have a specific medical need to be there.
c.
Are qualified to give medical advice.
d. Can consider yourself to be a health care provider.
9.
As a professional, you should do all of the following EXCEPT:
a. Demand respect by maintaining a serious facial expression.
b. Consider a patient's medical information to be confidential.
c.
Set your needs aside for the needs of the patient.
d. Have an open, nonjudgmental attitude towards your patients.
10.
As a health care provider, you can help to keep your patient satisfied by
developing a therapeutic _________________________________________.
11.
A satisfied patient will generally experience all of the following EXCEPT:
a. A more positive outlook.
b. A belief in what his health care professionals tell him.
c.
More personal involvement in his own health and treatment.
d. A greater emotional dependency on his health care professionals.
12.
When you walk into a patient's hospital room, you should _________________
and greet the patient.
13.
Whenever possible, call the patient by name, and use the appropriate title or
_________________________.
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